But then I got this email from the hubs, and I thought: aha, new most hated chore!
Back when we were new-marrieds, I did more of the irritating service phone calls to businesses. And back then, because we were young and naive, we had cable. And construction nearby. I don't remember all the details, but I kept having to call for service because the cable line got cut or disconnected or some such annoyance (often due to the construction), and if you've ever had any kind of similar dealings with a cable company, you know how it went. Lies and prevarications and empty promises. A different answer every time I called. As the designated caller in our relationship, I faced the brunt of their unapologetic incompetence. And I'm afraid it broke me.
Finally, exhausted and spent, I passed the baton off to my husband who called and found that notes had been recorded in our account: Wife belligerent and overly emotional.*
That's when he became the designated caller. And let me tell you, he is so much better at it. Somehow, he stays cool. He turns on all his charm and catches all kinds of flies with his honey. But in extreme cases, he knows when to pull out the big guns like the BBB and the newspaper. And let me tell you, those magic words can work wonders.
For the eight or ninth time since October, my husband spent hours on the phone with our insurance company this morning. We should be getting reimbursed a portion of the out-of-pocket costs we pay biweekly for one of my daughter's therapies. The place of business where she receives the therapies has sent in the required information (more than once). We have sent in the required information (more than once), and multiple insurance representatives have promised that the process is in the works. Yet, we receive no reimbursement. What my husband discovered today was that, after five months and nearly ten phone calls, none of the paperwork has been processed at all. Why? Because someone, somewhere along the line, did not write Appeals at the top of one of the forms.
This is where I would become belligerent and overly emotional. And this is where Brian coolly brings out the threats.
I still do a few of the insurance phone calls. Usually the pre-therapy, proactive ones. And I've learned some effective techniques:
1. Call as many times as it takes to get two similar answers. Two of the same might actually contain correct information. My record minimum is four phone calls.But I'd still rather scrub a toilet.
2. Write down the date, name, and badge number of the person with whom you are speaking. That way you have evidence if you receive a different answer further down the line.
How about you, Dear Readers? What's your most hated chore? I bet Ivy's with me.
*OK, vulgar was another of the adjectives used.